Shipping & Delivery

Every vintage piece is different in size, weight and fragility. We arrange delivery to suit the item and destination, and confirm the shipping method and cost with you before dispatch.

Shipping quotes

Shipping costs are not included in the item price unless the listing says otherwise. We calculate a quote for each order based on the destination, dimensions, weight, packing requirements and available carrier options. For larger furniture or specialist transport, we will provide an individual quote.

How we ship

Smaller items that can be safely packed are generally sent by parcel carrier, such as PostNL or another suitable service. Where available, we send tracking details after dispatch. We pack each item with its condition and fragility in mind.

Furniture and larger pieces usually need a dedicated or specialist transport service. The service, estimated delivery window and handover arrangements will be set out in your quote. Unless we agree otherwise in writing, delivery is to the address stated in the quote; carrying items upstairs or placing them in a room is not included.

International delivery

We can arrange delivery to many destinations outside the Netherlands. Availability, costs and transit times depend on the item and destination. We will confirm the proposed carrier or transport service and any delivery details before dispatch. For deliveries outside the European Union, import duties, taxes or customs charges may apply under local rules.

Delivery updates and receipt

We will share the delivery information available to us, including tracking or carrier contact details where provided. Please make sure the delivery address and contact details are correct, and that someone can receive the item when required by the agreed service.

For consumer orders, the goods remain at our risk until you, or someone you nominate (other than the carrier), takes physical possession of them, in line with applicable consumer law.

If an item arrives damaged or does not arrive

Please contact us as soon as possible at info@swedish-vintage.com. Include your order details and clear photos of the item, packaging and any damage. Keep the packaging until we have discussed the next steps. We will work with you and the carrier to resolve the issue in accordance with your statutory rights and our Terms & Conditions.

Collection

Collection can be arranged by appointment where available. The collection address and time must be agreed with us before you travel.

Questions?

For a shipping quote or help with an existing delivery, contact us at info@swedish-vintage.com and include the item or order details.